Refund policy

Return & Refund Policy

At Solkren, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us at our contact page.

Cancellation Policy
Keep in mind that any modifications or cancellations to an order must occur within 24 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. Should you cancel within 24 hours, your refund will be processed within 5 business days.

Return Policy
We provide a 30-day return window for unused items returned in their original packaging. However, we don't issue refunds for used, worn, or damaged items due to normal use or misuse. If you return a non-approved item without a valid reason or outside the 30-day timeframe, we reserve the right to charge a restocking fee of up to 25% of the purchase price.
To start a return, email us at solkren.shop@gmail.com within 30 days of delivery, providing your order number and return reason. Our team must approve all returns before you ship the product back — once approved, we will provide the correct return address and instructions. Items must be returned in their original packaging and unused state. Customers bear return shipping costs, except for damaged items received.
Upon receiving your return, we aim to inspect the item(s) within 5 business days of receipt. Once we confirm the items are in good condition, please allow up to 5 business days from the confirmation date for the refund to be processed.
All refunds are processed in Australian Dollars (AUD), in the original form of payment.

Your Rights Under Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Product Concerns
We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product. If you experience discomfort while using our products, discontinue use immediately and contact us via our contact page.

Damaged Items
If your item arrives damaged, inform us within 48 hours of delivery with a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you.

Shipping and Delivery
While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors. For estimated delivery timeframes, see our Shipping Policy.